Refund and Returns Policy

Peter + Piper ensures to detail each product on our website with a thorough description and as accurate sizing as possible to ensure that our items will fulfill your needs and wishes. Peter + Piper will not be held liable for items that are incorrect in size where measurements were given upon order placement and items were manufactured following the specified measurements.

Due to all knits being made by hand, slight variations may occur from one product to the next. Since our little ones continuously keep on growing, we strongly suggest that you either size up or add a couple of centimeters to your measurements for a fit that will last a bit longer or if you are unsure about which size to order.

Should you have any questions regarding the sizing or measurements of our knits, please send an email to info@peterandpiper.co.za before placing your order. Peter + Piper reserves the right to refund or exchange items of which measurements were provided by the buyer.

Returns

Peter and Piper has a 7-day return policy, meaning that a customer has 7 days to request a return. Should you wish to return items other than our knits, Peter + Piper reserves the right to credit you with an online Peter + Piper voucher – no monetary refunds
will be done on any sales done by Peter + Piper.
Items should be sent back with an order number, proof of payment, and reason for exchange within two weeks (14 working days) of receiving your order.

Peter + Piper reserves the right to accept returns of items after this period regardless of the reason for return, and items will be returned to the customer at their own cost. Once we have received the item back that is up for exchange, we will either send you an item in a new size where applicable or credit you with an online voucher within 2 weeks (14 working days) of receiving the item.

Online gift voucher codes can be applied at checkout on the purchase of new items (it is the customer’s responsibility to ensure that the voucher code is applied upon checkout before order payment).
Items sent for return are to be logged by the customer themselves as well as for their own account.
Please email us at info@peterandpiper.co.za for return details.
Sale items or “end of season” items are not eligible for returns or refunds, as well as perishable products, beauty and skincare, and personal care goods.

Refunds

Please note that no refunds or returns are allowed on sale items (unless manufactured faulty). We urge all our customers to inspect all items on receipt. Garments that are returned for whatever reason should be unworn, unwashed, free of stains, free of odors,  free of animal fur, and damage-free, and tags still intact – should this not be the case, Peter + Piper reserves the right to refuse returns of these items regardless of the reason for return.

Faulty/Damaged Orders

In the rare but not impossible case of items being received by customers in a damaged or faulty state – please ensure to notify us within 7 days of receiving the product via email at info@peterandpiper.co.za. It is the customer’s sole responsibility to inspect the product upon receipt for any damaged or faulty components and report it to us in no more than 7 days of receipt from the couriers.

We do, however, ensure you that items are always dispatched from our facilities in perfect condition but unfortunately have no control over how items are being handled during the shipping process. Arrangements regarding online credit and replacement will be
made via email once we have received the items for inspection.

Items should be sent in their original packing (or anything closest to) back to the address of the original shipment within no more than 14 days of receipt. Once we have received the item up for questioning back at our facilities, we will thoroughly inspect and assess the item to determine whether the item will be eligible for an exchange, refund, or neither (depending on the state of which we receive the item).